Terms of Service

By creating an account, or by accessing or using InstaFreight's website, apps or services (the "Platform"), you agree to these Terms of Service and to our Privacy Policy. If you do not agree, do not use the Platform. If you use the Platform on behalf of a company, you confirm that you are authorised to bind that company, and "you" includes that company.

InstaFreight is a technology platform that lets shippers, freight forwarders, carriers and logistics service providers find each other, exchange requests and quotations, record shipments, share documents and follow tracking information.

InstaFreight is not a carrier, freight forwarder, customs broker, warehouse operator, insurer, insurance broker, bank, payment institution, escrow agent, guarantor or agent of any user. We do not perform, supervise or control any transport or service, and we are not a party to any contract, quotation, booking, invoice or arrangement between users.

You must be at least 18 years old and have the legal authority to enter into binding agreements for yourself or for the organisation you represent. You must not use the Platform if you are barred from doing so under applicable law, including sanctions and export-control laws.

• You must give accurate, complete and current registration and company information and keep it up to date.
• You are responsible for keeping your credentials confidential and for everything that happens under your account, including actions by the people you add to your team.
• You must tell us promptly if you suspect unauthorised use of your account.

We may review documents and information that companies submit (for example registration, licences, tax records and authorised representatives) and may show a status such as "verified", "under review" or similar. This is a limited, best-effort screening carried out at a point in time. It is information only. It is not a guarantee, certification, endorsement, recommendation, credit rating, licence check on your behalf, insurance cover or due diligence on your behalf.

• We do not guarantee that any company, person, licence, document, rating, review or statement on the Platform is genuine, accurate, complete, current, solvent, insured, compliant, or suitable for your purpose.
• A verified status can become out of date at any time, for example when a licence expires, ownership changes or a company stops trading.
• Every user is solely responsible for carrying out its own checks, in its own way and to the standard its business, its customers and the law require, before it deals with anyone. This includes confirming identity, legal existence, authority, licences and permits, insurance, financial standing, references and sanctions or restricted-party status, and agreeing contract terms directly with the other party.
• You agree that you do not rely on InstaFreight, on a verified status, or on any rating or review as a substitute for those checks.

Any arrangement you make with another user is between you and that user only. You are responsible for its terms, for performing it, for the goods and services involved, for customs, tax, licensing and safety requirements, and for resolving disputes with the other party directly. InstaFreight is not responsible for the conduct, acts, omissions, quality, timeliness, solvency or legal compliance of any user, and does not mediate, adjudicate, arbitrate or enforce disputes between users.

InstaFreight does not accept, handle, adjudicate or pay claims of any kind, including claims for loss of or damage to cargo, delay, non-delivery, service quality, price, payment default or misrepresentation. We do not guarantee any shipment, booking, quotation, price, transit time, delivery or payment, and we do not provide cargo insurance. If you need insurance or security, you must arrange it yourself with a qualified provider. Any claim you have lies against the user or provider you dealt with, not against InstaFreight.

InstaFreight does not hold, transfer, collect, escrow or guarantee payments between users. Invoices, payment records, balances and payment statuses shown on the Platform are records entered or confirmed by users, are provided for convenience, and are not evidence that money was or will be paid. You are responsible for agreeing, making and verifying payments directly with the other party.

You agree not to use the Platform to:

• Break any law or regulation, including export-control, sanctions, customs, anti-corruption, anti-money-laundering and dangerous-goods laws.
• Submit false, misleading or fraudulent information, documents, reviews or shipment details, or impersonate another person or company.
• Interfere with the Platform's security or operation, attempt unauthorised access, scrape it, or copy, resell or reverse-engineer any part of it.
• Harass other users or use their information for any purpose other than the dealing you started on the Platform.

You alone are responsible for the lawfulness of your cargo, your documents and your transactions. We may refuse, remove or restrict content and accounts that we believe breach these Terms or the law.

You keep ownership of the content and documents you submit. You give InstaFreight a non-exclusive, worldwide licence to host, process, display and transmit them as needed to run the Platform and to share them with the users you choose. You promise that you have the right to submit your content and that it is accurate and lawful. You are responsible for the content you submit and for the information of other people you enter.

Some features offer AI-assisted or automated suggestions (for example classification hints, route or price estimates, calculators and tracking summaries). They can be wrong or out of date. They are provided for convenience only and are not professional, legal, customs, tax or financial advice. You must verify anything important before acting on it.

Where fees apply, they are as stated when you subscribe or purchase. Unless the law or a written offer says otherwise, fees are non-refundable. We may suspend an account for non-payment. We may change our fees for the future with notice.

The Platform, its design, software, trademarks and logos belong to InstaFreight or its licensors. These Terms give you a limited, revocable, non-transferable right to use the Platform for your own business. You may not use our trademarks or branding without written permission.

The Platform is provided "as is" and "as available". To the maximum extent permitted by law, InstaFreight makes no warranty of any kind, express or implied, including accuracy, reliability, availability, uninterrupted or error-free operation, merchantability, fitness for a particular purpose, or non-infringement, and makes no warranty about any user, content, verification status, rating, price, quotation or tracking information.

Any availability, uptime or support response figure shown on our pricing or plan pages is a target we work towards. It is not a warranty, a service-level guarantee or a promise of credits or refunds, unless a separate written agreement signed by InstaFreight says so.

To the maximum extent permitted by law, InstaFreight and its owners, officers, employees and agents are not liable for any loss or damage arising from or related to: dealings between users or the acts or omissions of any user or third party; cargo, goods or service performance, loss, damage or delay; reliance on any verification status, rating, review, document, estimate or AI output; payment defaults; or interruption or loss of data or access. We are not liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profit, revenue, business, data or goodwill, even if we were told it could happen.

Where liability cannot be excluded by law, our total liability for all claims relating to the Platform is limited to the fees you paid to InstaFreight for the Platform in the 12 months before the event giving rise to the claim, or nothing if you paid no fees. Nothing in these Terms excludes liability that cannot lawfully be excluded, such as for fraud or for death or personal injury caused by negligence.

To the extent permitted by law, you release InstaFreight from claims and demands, known or unknown, that arise from your dealings with other users. You agree to defend, indemnify and hold harmless InstaFreight and its owners, officers, employees and agents from claims, losses and expenses (including reasonable legal fees) arising from your use of the Platform, your content, your cargo or services, your dealings with other users, your breach of these Terms, or your breach of any law or third-party right.

You may stop using the Platform and close your account at any time.

InstaFreight may suspend, restrict, or permanently terminate your access to the Platform or any part of it, at any time, for any reason or for no reason whatsoever, immediately and without prior notice, at its sole and absolute discretion. InstaFreight is under no obligation to disclose, justify, or explain the reasons for any such decision.

By accepting these Terms, you irrevocably and unconditionally waive, to the maximum extent permitted by applicable law, any right to challenge, contest, appeal, or seek redress for any suspension, restriction, or termination decision through any court, arbitration tribunal, regulatory body, consumer protection authority, or any other forum, whether judicial, quasi-judicial, or administrative, in any jurisdiction worldwide.

InstaFreight shall bear no liability whatsoever for any direct, indirect, incidental, or consequential loss or damage arising from any suspension or termination of access, including but not limited to loss of business, revenue, data, or goodwill. Sections that by their nature should survive (including 5 to 8 and 14 to 16) continue after termination.

We may update these Terms. When we do, we will publish the new version with its effective date and, for material changes, give notice. Using the Platform after the effective date means you accept the new version.

InstaFreight is a global platform, and these Terms are not tied to the law of any one country. They are interpreted under generally recognised principles of international commercial law, together with any mandatory rules that cannot be waived where you are.

InstaFreight is not a party to any dispute between users and does not decide, mediate or take responsibility for it; users resolve those matters directly with each other. For a claim against InstaFreight itself, send us a written notice describing it and allow 30 days for good-faith discussion. If it is still unresolved, it is to be settled by individual arbitration conducted remotely in English, with no class or collective claims. Nothing here limits rights that cannot be waived under the law that applies to you.

These Terms and the Privacy Policy are the whole agreement between you and InstaFreight about the Platform. If a provision is unenforceable, the rest remains in effect. Our not enforcing a provision is not a waiver. You may not transfer your rights under these Terms without our consent. Nothing in these Terms creates a partnership, agency, employment or fiduciary relationship between InstaFreight and any user, or between users.

For questions about these Terms, contact us at [email protected]

InstaFreight is currently operating in a pre-launch beta phase. The Platform is provided in its current state for evaluation and early-access purposes. During this period, features may be incomplete, modified, suspended or removed without notice, and the Platform may experience interruptions, data loss, or other technical issues inherent to pre-release software.

By using the Platform during the beta period, you acknowledge and accept that: (i) the Platform has not reached its final commercial release state; (ii) InstaFreight does not represent or warrant that any specific feature, performance level, or availability standard will be maintained during this period; and (iii) InstaFreight's obligation to notify users of known issues, limitations, or changes is subject to its sole discretion.

We welcome reports of technical issues submitted to [email protected]. Such reports assist in improving the Platform and do not constitute an admission by InstaFreight of any defect, liability, or obligation. InstaFreight's liability for issues arising during the beta period is excluded to the maximum extent permitted by applicable law.