InstaFreight - The New Internet for Global Trade

Cross-border parcel is won or lost on DDP execution and a frictionless return loop. Below is the practical playbook: the fees that matter, the service moments that shape NPS, and a simple landed-cost helper.

DDP basics

What DDP means in practice

You (seller) pay duties & taxes up-front; the buyer sees an all-in price.
Requires accurate HS classification, origin, incoterm DDP on docs, and a tax number where required.
Pre-clear or low-touch clearance with data-rich labels avoids doorstep surprises.

DDP process flow for cross-border courier — DDP swimlane: checkout → label/HS → pre-clear → delivery without doorstep charges.

Quick helper

DDP landed-cost (per order)

Cost anatomy

Duties, VAT, and fee stack for cross-border courier — Know your stack: base shipping, duty, VAT, broker/admin fees, and return reserves.

Returns that customers love

Offer a self-serve portal, instant label/QR, and local drop-off. Bind the RMA to order data, not email threads.

Branded self-serve returns portal — Returns UX: pre-filled details, policy hints, and a live refund timeline.

Where CX is won

Track & notify moments of truth — “Moments of truth”: label created, export cleared, out for delivery, delivered, refund issued.

No doorstep fees

Live tracking

Fast refunds

Corridors & carriers

Cross-border courier corridor heat map — Pick carriers by corridor performance, not global brand alone.

DDP vs DAP (doorstep fee) — decision matrix

Signal	Lean DDP	Lean DAP
AOV	Mid-to-high, margin to absorb tax	Very low AOV
Return rate	Moderate to high (protect CX)	Very low, price sensitive
Market expectations	Doorstep surprises hurt NPS	Doorstep fees accepted
Ops maturity	Can pre-clear & file taxes	Limited compliance capability

DDP checklist

FAQ

Do I always need a local tax registration?

Depends on thresholds and schemes (e.g., IOSS/VOEC). Work with your broker or tax advisor.

Can I DDP only some SKUs?

Yes—start with popular SKUs and corridors, then expand as you stabilize ops.

Courier transfronteiriço: DDP, devoluções e experiência do cliente